Free & Open to the Public | Complimentary Continuing Education Credits
NY, NJ, and CT licensed social workers can earn complimentary 1 CE hour. Licensed social workers from other states, please confirm with your licensing board. Columbia School of Social Work is a CSWE-accredited institution. Please see registration page for CEinformation.
As a service to the community, OPE is waiving the fee for CE hours. If you would like to make a donation to support the listed efforts, then please click the following:
UX research has become increasingly popular at tech companies in the last decade. It’s a discipline that informs product and design decisions by deeply understanding users' needs, motivations and pain points. Most importantly, it helps teams develop empathy for users to ensure the products they create truly solve user problems. That’s why the first thing Google knows to be true after 22 years of running the business is “Focus on the user and all else will follow."
So, why should social workers care about UX research? First, the skills overlap quite a bit: actively listening, self-reflection, building rapport with clients, meeting the client where they are, etc. These are critical skills for UX researchers to connect with users and develop products that users will adopt. Additionally, UX as a discipline has created powerful problem-solving methods such as design thinking and design sprint, which can also be adapted for social services. Whether you are interested in learning about UX research methods, or want to transition into a UX research career, this workshop is for you!
Objectives: Upon completing the workshop, participants will be able to:
Learn about UX research process and impact through a case study